Last Updated: May 2026

At Therapy by Michelle, I am committed to protecting your privacy and ensuring that any personal information you provide is handled securely and responsibly.
This Privacy Policy explains how I collect, use and protect your information when you visit my website or contact me regarding counselling and therapy services.

Contact Details

Therapy by Michelle
11 Heolfammau
Mold
Flintshire
CH7 6XD
Email: info@therapybymichelle.co.uk
Telephone: 01352 836059

What Information I Collect

I may collect the following information:

• Your name

• Email address

• Telephone number

• Information submitted through contact forms

• Information you voluntarily provide when making an enquiry

• Website usage information through cookies and analytics tools
   

I only collect information that is necessary to respond to enquiries and provide counselling services.

How Your Information Is Used

Your personal information may be used to:

• Respond to your enquiries

• Arrange appointments

• Provide counselling and therapy services

• Improve the website and user experience

• Meet legal and professional obligations
   

Your information will never be sold, rented or shared with third parties for marketing purposes.

Legal Basis For Processing Data

Under UK GDPR, I process personal information based on:

• Your consent

• The performance of a contract (providing therapy services)

• Legitimate interests in managing and improving my practice

• Compliance with legal obligations
   

How Your Information Is Stored

Reasonable technical and organisational measures are in place to protect your personal information from unauthorised access, misuse, loss or disclosure.
Information is only retained for as long as necessary to fulfil its purpose and comply with legal, professional and regulatory requirements.

Third-Party Services

This website may use trusted third-party services including:

• Website hosting providers

• Email service providers

• Analytics services such as Google Analytics
   

These providers are required to handle your information securely and in accordance with applicable data protection laws.

Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Restrict or object to processing

• Withdraw consent where consent is the legal basis

• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

For more information visit:
Information Commissioner's Office (ICO)⁠

Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: info@therapybymichelle.co.uk
Telephone: 01352 836059