Psychotherapist, EMDR and Kinetic Shift Practitioner for everyone. Mobile service available.

 01352 376917

face to face bookings are now being taken at Shotton Enterprise Centre.
Clients will be asked to give information about their recent health and regulations are in place to protect you and others.

Counselling and Therapy in Cheshire, Flintshire, Wrexham, The Wirral and Denbighshire. 

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Privacy Policy

Privacy Policy
This Privacy Policy applies to Therapy by Michelle. (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as “Therapy by Michelle”, "we", "our" and/or "us"), our websites and services. Therapy by Michelle knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.

By visiting this or another Therapy by Michelle website displaying this Privacy Policy or a link thereto (a "Website", or collectively the “Websites”), or by otherwise interacting with Therapy by Michelle you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the Therapy by Michelle Services Agreement related to the Therapy by Michelle services you utilise and/or purchase. For questions on this Privacy Policy please contact our team via the contact information found on this Website.

Therapy by Michelle values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.

What Information Is Collected
We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.

Here are the types of information we gather:

Contact Information: We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Websites.

Financial Information: We collect and retain certain financial information from when you purchase our products and services. For example, when you sign up for any other product or service through Therapy by Michelle, we require you to provide a credit card number and billing address before we will process that application. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.

Demographic Information: We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.

Other Information: We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Websites. We may track your movement within the Websites, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of our Websites, track information for statistical purposes and to improve the products and services we provide. We collect this information to better develop a sense of what services our customers need and identify areas of improvement to the Websites. We may use such information for marketing purposes, and to send information to you that we believe might be of interest. In addition, such information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated information shared with third parties.

We may supplement the information you provide us by acquiring publicly or commercially available information as available in the public domain or from third parties, for instance, to verify your address or to update your information and to create a profile of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Websites for you or to inform you about products or services that we think will be of interest to you. From time to time, we may also ask you to participate in surveys or other communications conducted by us or third parties designed to help us improve the Websites or the products or services we provide.

Cookies: The Websites use “cookies” such purposes as enhancing your online experience by making it easier for you to navigate through the Websites and making certain features work better. Cookies are text files which are commonly deposited by websites on a user's hard drive when the user visits a website. The file identifies a user's computer and can record the user's preferences and other data about the user's website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, but please note that certain services may not function correctly without it and your experience on our Websites may be hindered.

Third Party Cookies: We may use third-party advertising companies to serve ads on our behalf across the Internet. These companies may collect and use information about your visits to this and other websites and your interaction with our products and services in order to provide advertisements about goods and services of interest to you. However, no personally identifiable information (such as your name, address, email address or telephone number) will be connected with such information. They may use information about your visits to this and other websites to target advertisements for goods and services and may be used to keep track of user response to each advertisement. These targeted advertisements may appear on our Websites or on other sites that you visit. The anonymous information is collected through the use of a pixel tag or cookies, which are industry standard technologies used by most major websites. If you do not want such companies to collect this information you may opt-out.

To learn more about the use of this information or choose not to have this information used by certain third-party advertising partners, please visit the Network Advertising Initiative at Please note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

Web Beacons: The Websites may contain electronic images (called a "single-pixel GIF" or a "web beacon") that allow a website to track the effectiveness of marketing campaigns. No personally identifiable information will be transmitted via web beacons.

Telephone Recording and Monitoring: To ensure Therapy by Michelle customers receive quality service, Therapy by Michelle selects phone calls for recording and/or monitoring. These calls, between Therapy by Michelle customers (or potential customers) and employees, are evaluated by Therapy by Michelle representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. In contacting Therapy by Michelle creating an account with Therapy by Michelle, or by otherwise utilising any Therapy by Michelle products or services, you hereby consent to any such call recording and/or monitoring.

How Personal Information Is Used
Our Use: We receive and store any personal information you enter on our Websites or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it. By registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, enquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the TPS, you are providing your express written consent to receive future information (including telemarketing) about products and services from us and/or our affiliates, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e. video, etc.). We may also send you information or offers from time to time to the postal address or email address we have on file (as further outlined in this Privacy Policy). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any goods or services from us or our affiliates.

Electronic Mail: From time to time, Therapy by Michelle may use your personal information to contact you by electronic mail concerning our services. These communications are often intended to inform you of important information regarding your account, or about general services provided by Therapy by Michelle and/or its affiliates. If you do not want to receive email from us or our affiliates regarding new services, please click the "unsubscribe" link which is included at the bottom of any email you receive from us. However, in order to fulfil our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal notices and instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Service Related Uses: We may use your personal information to contact you about the goods or services you have purchased from us, or for other purposes in which you have expressed an interest, for example, if you have contacted customer service or made an enquiry. We will also provide you with service and account related announcements. For instance, if the delivery of a service or product is delayed we might send you an email, or other message, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your services with us.

Protection of Therapy by Michelle and Others: We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including ICANN, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of Therapy by Michelle, our users, or others. This includes exchanging information with other companies and organisations for fraud protection, credit risk reduction or other similar purposes. Sites Other Than Therapy by Michelle, Therapy by Michelle has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We strongly recommend that you review the privacy policies of every online service you use before submitting any personal information and direct any concerns to the site administrator of that website.

How Long We Keep Your Personal Data.
We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites. If you have any questions about how long we will keep your specific data, please contact us.

How We Keep Your Personal Data Safe.
We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer, and to be sure to sign off when you are finished using a shared computer.

Limitation Of Liability
Therapy by Michelle assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by Therapy by Michelle to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party.

Contacting Us.
If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at or by mail at Mold, Clwyd, CH7 6TF.

"Really Helped Me"

Hi my name is Noah and I am 10 years old I have been going to Michelle for 5 weeks now, I struggled with going to school because I just do not like leaving home when I met Michelle for the first time I was a bit nervous but that is okay because it is normal to feel that way, it didn't take long for me to settle in. Michelle left it up to me to decide what I do want to say and what I do not want to say this really helped me feel more like I had a choice. After after 5 weeks I feel less anxious. I also want to say talking helps so much and Michelle helped me to realise this ! I would definitely recommend going to see Michelle it has helped me so much ,I wish you all the best in your journeys you will get through these hard times.


"Helped me to find my confidence"

I have attended video counselling with Michelle for several weeks now. I had recently left a narcissistic abusive relationship and was struggling to understand how to move forward and if I would ever be able to trust again. I had done some work on my own but needed help to move onto the next stage. Michelle guided me through this with ease and a very grounded style. She helped me to find my confidence and gave me the tools to start again and to trust. I have recently started a new relationship and feel that I have all the necessary skills to ensure that it is a healthy and happy one. I cannot thank Michelle enough.

Pat in Gwynedd

"Understanding and Patient"

I looked into finding face to face therapy sessions after being told by my GP that I could be on a waiting list for over two years on the NHS. I then found Michelle and booked in straight away. It was the best decision I've ever made. I have struggled with my mental health for a while now but finally feel as if I am capable enough to cope with my issues and that I can be happy again. Michelle is kind, understanding and patient. I highly recommend anyone struggling with their mental health goes to see her. You won't regret it !


"Expertise, empathy, compassion"

I cannot speak highly enough of Michelle's counselling expertise, empathy, compassion and understanding within her field. She shows an absolute thoroughness and leaves no stone unturned from initial consultation and throughout the therapy sessions. I only wish I would have sought her help sooner than I actually did, probably the best decision of my life was to book my first counselling session!!! To boot she has a fabulous fun personality which immediately puts you at ease from the off.

Danny in Wrexham

"I can't thank you enough"

When I was referred to Michelle I didn't know what to expect & was surprised at how quickly I felt at ease & began opening up about what was causing anxiety & stress. Michelle is fantastic at helping me to create clear goals and helping me focus on those as well as identify when I have strayed away from them. As a result after 12 sessions I have a kit of tools to use when I feel myself falling bad in to negative cycles or putting others ahead of my own needs. Michelle & I have laughed, cried, shared thoughts & feelings I have never shared & she has been an immense support during the toughest period in my life. I can't thank you enough Michelle & I would highly recommend Michelle.

Becki in Mold

"A wonderful counsellor"

Michelle is a wonderful counsellor, she is a very good listener who eagerly hears everything you say and is ready to provide you with expertise knowledge to help you through whatever problems you are having. I have finished my 6 week program and am still seeing Michelle to carry on helping me through my issues. Always looking forward to my sessions and the hour always seems to fly by like 15 mins or less!!! So happy I made the decision to book my first session and would recommend Michelle to anyone who is thinking about counselling.

Adrian in Mold, Cheshire

"Michelle has been the breathe of fresh air"

I can't thank Michelle enough for her help and only wish I had spoken to her sooner. She immediately put me at ease to open up about issues I was struggling with and she helped me dig deeper and get to the route of why I was feeling the way I was. She made connections that I would never have put together and has given me the tools to go forward in such a calm, controlled way that for the first time in a long time, I'm positive about my future! She really helped me focus on what was important and has given me such confidence that has empowered me to build on the positives of family life and excel in my career. I'm not the only one who is grateful, everyone close to me has seen a change in me and is thankful! Michelle has been the breathe of fresh air and clarity that I have needed for a long time. Thank you so much Michelle, you have been a game changer x

Karen - Buckley, Flintshire

"Thoroughly professional"

I found Michelle to be thoroughly professional in her approach. Michelle always arrived on time as arranged and the sessions eventually gave me the tools to move forward. Michelle's style of therapy is as described on the website - "beneficial" and I would recommend the use of those professional services for anyone with the requirement.

Simon, Buckley, Flintshire

"I'll never forget the help you gave me"

I first got in contact with Michelle after a relationship break down after being diagnosed with depression anxiety and PTSD Michelle was fantastic understanding and a good listener and I actually spoke of things that I'd never spoke of before and all thanks to her I'm a better person for it I would highly recommend anyone who has PTSD to go and see Michelle thanks Michelle I owe you a great deal and I'll never forget the help you gave me

Rob - Buckley, Flintshire

"Thank you!"

I Called Michelle after the grief of loosing my son followed by the breakdown of my marriage. Michelle listens patiently to me rambling on then offers just a few words of feedback..."I want you to think about the thing you just said "....sounds simple ! But every time, the item she picks up on sets me thinks for days afterwards and normally sends me down a positive path. Michelle has been invaluable in me starting to find myself and my peace once more. Thank you!

James, Buckley, Flintshire

"Highly recommend"

After having some recent troubles in my personal life I got in contact with Michelle and after speaking to her about the things I've gone through she has helped me understand that I'm a good person and now I feel good about myself for the first time in a long time and I would highly recommend therapy by Michelle to anyone who needs it thanks again Michelle

Robert Moore - Buckley, Flintshire

"Genuinely cares"

I have been receiving bereavement counselling from Michelle for some time now after my 11 year old sister passed away shortly followed by my nan. Michelle is very empathic and easy to talk to. I have found the sessions extremely helping in dealing with my grief and would highly recommend her services. Although remaining professional Michelle is very supportive and understanding and genuinely cares.

Hayley, Mold

"Always there to give advice"

Back in November I was diagnosed with severe anxiety and I was having panic attacks and struggling to deal with daily tasks. After speaking to the doctor and being put on medication to help, I chose to look into private counselling due to the long waiting list through the NHS. I have been having sessions with Michelle since December and have seen a big change in 7 weeks.I used to have a real issue with how I perceived myself and how others judged me in that 7 weeks I have started to be more positive about myself and not think what people are saying about me.I also used to let certain situations for example what people say to me or doubt myself get to me and start to overthink which led to anxiety problems. I am now more assertive in how I approach stressful situations and have the attitude to let things just go and not let them worry me.Michelle has been amazing and allowed me to set my own goals in my own time, by talking to a stranger has helped me speak about things I haven't told anyone before. I have now not been thinking about taking my medication and the progress in confidence i have achieved and how relaxed i am with day to day life. I do have my little wobbles from time to time and Michelle is always there to give advice.I would highly recommend Michelle to anyone who is suffering and needs to talk.


"Immediately put me at ease"

Although I was initially apprehensive about my first session with Michelle, my reservations were soon allayed due to her ability to immediately put me at ease. Throughout my 6 sessions she showed true professionalism in her systematic and sensitive approach. Thankfully as a direct result of her counselling skills I now find that I am far better equipped to deal and therefore cope with any problems that may arise in the future.

Carl, Flintshire

"Cried, laughed and cringed"

I got in touch with Michelle to explore the reactions I had to a variety of difficult situations and work on some coping methods. I initially felt embarrassed seeking help but I'm grateful I did because it has been life changing. Michelle probed me to open doors from my past that I had very much boxed away over the years but talking things through enabled me to fully address the good the bad and the ugly but most importantly move forward with a positive stronger outlook . I cried, laughed and cringed at myself throughout the sessions, it is an incredibly empowering process. Michelle listens intently and will pick up on things you have never noticed about yourself. I could ramble on but to summarise, my sessions with Michelle have made me very self aware, empathetic towards others, increased my self worth and have given me the ability to rationalise emotionally challenging situations. Thank you Michelle!


'I couldn't believe how life changing this experience was'

When a family member put me in contact with Michelle, I was apprehensive. I had been struggling with a few issues and I felt that I could benefit from some support. Worrying on a daily basis to the point of feeling physically ill became the norm. I couldn't believe how life changing this experience was. Within 6 weeks I was able to take back control of my life! Michelle has given me an emotional toolbox that I use on a daily basis. I am now a much happier and more confident person. My only regret is that I didn't start this process sooner! Thank you Michelle!



Having developed sleep issues some time ago and also noticing that I wasn't quite right, it was suggested by a friend that maybe a therapist could find the root of my problems. I found Michelle on the internet and decided I had nothing to lose by trying. From the very first phone call Michelle put me at ease, she is very easy to talk to and has the ability to pick up on problem areas that need to be addressed. I am now 7 weeks in to my therapy and with Michelle's advice and guidance I am not only sleeping better but I also have a much more positive outlook on the future. I would highly recommend Michelle as a therapist as the improvement she has made in my life is invaluable.

Jen, Flint

Therapy offers

Dependent on your current circumstances we may
accept donation fees towards the costs of your counselling.

Please contact us to find out more.